Man and a Van Stockwell Privacy Policy
This Privacy Policy explains how Man and a Van Stockwell collects, uses, stores and protects personal data relating to customers and prospective customers within our service area. It also explains your rights under the UK General Data Protection Regulation and related data protection laws.
By using our services, requesting a quote or otherwise interacting with Man and a Van Stockwell, you acknowledge that you have read and understood this Privacy Policy.
Scope of this Privacy Policy
This Privacy Policy applies to all Man and a Van Stockwell customers, prospective customers and website visitors located in our service area. It covers personal data collected in the course of providing our man and van, moving and related services, including enquiries made by telephone, online or in person.
Data Controller
Man and a Van Stockwell is the controller of the personal data described in this Privacy Policy. As controller, we determine the purposes and means of processing your personal data and are responsible for ensuring that such processing complies with data protection law.
Personal Data We Collect
We may collect and process the following categories of personal data:
Identification and contact details: name, address, pickup and delivery addresses, contact preferences.
Service and booking information: details of your requested service, type and volume of items to be moved, property access information, dates and times of bookings, instructions or notes you provide to us.
Communication data: information contained in emails, messages, telephone calls or other communications with us, including quotes, queries, complaints and feedback.
Billing and payment details: information required to process payments, such as partial payment card details used through our chosen payment processors, billing address and payment history. We do not store full card details ourselves when payment is made through secure third party processors.
Technical and usage data: limited technical information about how you use our website, such as pages visited, time and date of visits and basic device information. This is generally collected using cookies or similar technologies, where applicable and permitted by law.
How We Collect Personal Data
We collect personal data directly from you when you contact us, request a quote, make a booking, enter into a contract for our services, correspond with us or provide feedback. We may also receive personal data from third parties when they contact us on your behalf to arrange a service, such as a family member, friend, landlord or business partner, in which case they should ensure that you are aware of this Privacy Policy.
Lawful Basis for Processing
We process your personal data only when we have a lawful basis to do so. The primary lawful bases we rely on are:
Contract: We process personal data that is necessary to provide our services, respond to enquiries, supply quotes, manage bookings and fulfil our contractual obligations to you.
Legitimate interests: We may process personal data as necessary for our legitimate business interests, such as improving our services, managing our operations, preventing fraud and ensuring the security of our systems and vehicles. When we rely on legitimate interests, we balance our interests against your rights and freedoms.
Legal obligation: We may process personal data to comply with legal obligations, including tax, accounting and reporting requirements, and to cooperate with law enforcement or regulatory authorities when required.
Consent: In limited circumstances, we may rely on your consent, for example for certain marketing communications or the placement of non-essential cookies. When we rely on consent, you can withdraw your consent at any time.
How We Use Your Personal Data
We use personal data for the following purposes:
To provide and manage our services, including processing enquiries, issuing quotes, booking and scheduling jobs, planning routes, and carrying out man and van and moving services.
To communicate with you about your booking, including confirmations, updates, changes and customer support.
To manage payments, invoicing, accounting and financial records related to the services you receive from us.
To improve and develop our services, operations and customer experience, including analysing feedback and service performance.
To handle complaints, disputes and queries, and to enforce our contractual terms.
To comply with applicable laws, regulations and requests from competent authorities.
For security and fraud prevention, including monitoring for suspicious or fraudulent activity and protecting our staff, vehicles and customers.
Data Sharing and Processors
We may share your personal data with third parties where necessary for the purposes described above and in accordance with data protection law. These third parties act as processors on our behalf or as independent controllers, depending on the circumstances.
We may share data with:
Service providers and processors: such as payment processors, accounting and bookkeeping providers, IT and hosting providers, communication and customer management systems, and other operational suppliers who support our business. These parties are only allowed to process your personal data in accordance with our instructions and must protect it appropriately.
Drivers and operational staff: limited personal data, such as your name, address, contact details and job notes, may be shared with our drivers or subcontracted drivers when necessary to carry out your booking.
Professional advisers: such as insurers, legal advisers and accountants where necessary for advice, dispute resolution or regulatory purposes.
Authorities and law enforcement: where required by law or in response to valid legal requests.
We do not sell your personal data.
International Data Transfers
Where we use service providers located outside the United Kingdom or the European Economic Area, or where personal data is otherwise transferred internationally, we ensure that appropriate safeguards are in place. These safeguards may include standard contractual clauses approved by relevant authorities or other protective measures required by data protection law.
Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting or reporting requirements.
In general, we keep customer records associated with bookings, including basic contact and service details, for a period necessary to deal with enquiries, handle any disputes and comply with tax and accounting obligations. After this period, personal data is securely deleted, anonymised or archived where required by law.
The precise retention period may vary depending on the type of data, the nature of the services and our legal obligations. We regularly review the personal data we hold and securely dispose of information that is no longer required.
How We Protect Your Personal Data
We take appropriate technical and organisational measures to protect personal data against unauthorised access, disclosure, alteration or destruction. These measures include limiting access to personal data to staff and processors who need it for legitimate business purposes, using secure systems and taking reasonable steps to ensure our suppliers protect your information to similar standards.
Your Data Protection Rights
Under data protection law, you have a number of rights in relation to your personal data, subject to certain conditions and exceptions:
Right of access: you can request confirmation that we process your personal data and obtain a copy of that data.
Right to rectification: you can ask us to correct inaccurate or incomplete personal data that we hold about you.
Right to erasure: in certain circumstances, you can request that we delete your personal data.
Right to restriction: you can ask us to restrict the processing of your personal data in certain situations.
Right to data portability: in some cases, you can request that we provide your personal data in a structured, commonly used and machine-readable format, or transfer it to another controller.
Right to object: you can object to processing based on our legitimate interests or to direct marketing at any time.
Right to withdraw consent: where we rely on consent, you may withdraw it at any time, without affecting the lawfulness of processing prior to withdrawal.
To exercise these rights, you may contact us using the contact methods you normally use for our services. We may need to verify your identity before responding to your request.
Cookies and Similar Technologies
Our website may use cookies and similar technologies to enhance functionality, improve performance and analyse how visitors use our site. Where required by law, we will ask for your consent before setting non-essential cookies. You can usually control or delete cookies through your browser settings, although doing so may affect your experience on our website.
Children's Data
Our services are not directed at children, and we do not knowingly collect personal data relating to individuals under the age of 18, except where it is necessary in connection with a service arranged by an adult, such as moving a family household. In such cases, we only process what is necessary for the service.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or operational needs. Any updated version will be made available through our usual communication channels. We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal data.
