These Terms and Conditions set out the basis on which Man And A Van Stockwell provides removal, transport, and related service arrangements for domestic and commercial customers. By making a booking, the customer agrees to these terms, which are designed to create a clear and fair understanding of what is included, what is excluded, and how each party is expected to act. These terms apply to all standard man and van bookings, including collection, delivery, loading, unloading, and any additional agreed assistance that forms part of the service.

The purpose of this page is to explain the general rules that apply to a booking, payment, cancellation, responsibility for goods, waste handling, and legal matters. It is important that the customer reads these terms carefully before confirming any service. If any part of a booking is unusual, requires additional manpower, involves restricted access, or includes items with special handling needs, that should be disclosed during the booking process so the service can be assessed properly.

1. Booking Process

A booking with Man And A Van Stockwell is formed when the customer accepts a quotation or agrees to a service arrangement and the booking is confirmed by the provider. Quotations may be based on details supplied by the customer, including the number of items, access conditions, travel distance, timing, and any special requirements. The customer must provide accurate and complete information at the time of enquiry. If the information later proves to be incomplete or incorrect, the service price, vehicle size, number of staff, or timing may need to be adjusted.

Bookings may be made for a variety of transport-related tasks, such as single-item moves, partial loads, same-day transport, and scheduled removals. The service is usually arranged on the basis of the customer’s stated requirements, and the provider may decline a booking if the job is unsafe, unlawful, impractical, or outside the scope of the service. Any agreement for additional labour, waiting time, assembly, disassembly, carrying items via stairs, or handling heavy or awkward goods should be confirmed in advance where possible. The customer should ensure that property access, parking arrangements, and any required permissions are ready for the agreed time.

Once a booking is confirmed, the customer remains responsible for being available at the agreed collection and delivery points. If the customer is not present, the provider may proceed with a designated representative, provided that person has authority to release or accept the goods. Where keys, codes, lift bookings, or building restrictions are involved, the customer must make sure these are arranged before the job starts. Delays caused by missing access details, unprepared goods, or instructions that change at short notice may result in extra charges.

2. Pricing and Payments

The price for the service will be based on the agreed quotation, the time required, the manpower needed, the vehicle used, and any other elements that affect the job. Unless otherwise stated, quotations are valid only for a limited period and may be revised if the job details change. Additional fees may apply for waiting time, congestion, parking costs, extra stops, long carries, difficult access, heavy lifting, out-of-hours work, or any task that falls outside the original agreement. Customers should not assume that any service is included unless it has been clearly confirmed.

Payment terms will be stated at the time of booking or before the job begins. In many cases, full payment is due on completion of the service, although deposits or advance payments may be required for larger or time-sensitive bookings. Payment must be made using the agreed method and in the agreed timeframe. If payment is not received, the provider may withhold delivery, pause the job, or take reasonable steps to recover the outstanding balance. The customer is responsible for ensuring that funds are available and that any card, transfer, or cash arrangement is completed without delay.

If the customer requests changes during the job, such as additional stops, extra labour, or an extended waiting period, the provider may charge accordingly. Any revised price should be paid as agreed. Where third-party charges apply, such as parking penalties caused by the customer’s instructions or delays linked to building access, these may also be invoiced to the customer if they arise from the booking conditions or the customer’s conduct. All prices are quoted in good faith, but obvious errors may be corrected if identified before or during the booking.

3. Cancellations and Rescheduling

Customers may cancel or reschedule a booking, but notice should be given as early as possible. The closer the cancellation is to the scheduled time, the more likely it is that a charge will apply to cover reserved time, vehicle allocation, and administrative costs. If a booking is cancelled after the service has already begun, or if the provider has already travelled to the collection point, a proportionate fee may be charged even if the job is not completed. Any deposit paid may be retained in full or in part where reasonable to do so.

If the provider needs to cancel or reschedule due to vehicle breakdown, unsafe conditions, severe disruption, staff illness, or another unavoidable circumstance, the customer will be informed as soon as reasonably possible. In such cases, the provider may offer a new time slot or an alternative arrangement where appropriate. The provider will not usually be responsible for indirect losses caused by a rescheduled booking, such as missed appointments, missed access windows, or unrelated business disruption, unless liability cannot lawfully be excluded.

Where the customer fails to attend, cannot be reached, does not provide access, or does not have the items ready for collection within a reasonable time, the booking may be treated as cancelled with charges applied. For avoidance of doubt, a failure to prepare goods, parking, keys, or access arrangements is not the same as a cancellation by the provider. Customers are encouraged to review all details before confirming the booking to reduce the need for last-minute changes.

4. Customer Responsibilities

The customer must ensure that all goods are properly packed, secured, and ready for transit unless the provider has expressly agreed to assist with packing. Fragile items should be protected using suitable materials, and any items that require special handling should be clearly identified. The customer should remove personal data, dangerous items, and any articles that must not be moved together with the intended load. If the provider believes an item is unsafe to transport in its present condition, the provider may refuse to move it or may require additional precautions.

The customer must also make sure that the items being moved are owned by them or that they have full authority to arrange their transport. The provider is entitled to assume that anyone instructing the service is authorised to do so. If the goods are subject to ownership disputes, legal restrictions, or security controls, the customer must disclose this before the job begins. The provider will not be liable for delays or losses caused by undisclosed restrictions or by the customer’s failure to obtain the necessary permissions.

Customers should take reasonable steps to protect floors, walls, doors, lifts, and communal areas, especially where access is tight or items are bulky. Although care will be taken during loading and unloading, standard wear from normal movement is not the same as damage caused by negligence. Items that are extremely heavy, unstable, hazardous, or inadequately packed may be refused for safety reasons, and the customer may remain liable for any wasted travel time or other direct costs resulting from that refusal.

5. Liability and Insurance

The provider will take reasonable care when handling goods and carrying out the service. However, liability is limited to losses that are directly caused by proven negligence, breach of contract, or other legal fault on the part of the provider. The provider is not liable for indirect or consequential losses, including loss of profit, business interruption, missed deadlines, emotional distress, or third-party claims, except where such exclusion is not permitted by law. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot legally be excluded.

Customers are responsible for ensuring that valuable, fragile, or sentimental items are adequately insured if additional protection is needed. The provider may hold relevant insurance appropriate to the service, but insurance cover is not a guarantee against every possible loss. Claims for damage must be reported as soon as reasonably possible and supported with evidence where available. The customer should inspect goods promptly at delivery and raise any concerns without unnecessary delay. If an issue is not reported in a timely manner, this may affect investigation and resolution.

The provider is not responsible for pre-existing damage, normal wear and tear, hidden defects, or damage resulting from poor packing, unstable stacking, or the nature of the item itself. Likewise, any loss caused by the customer’s own actions, incorrect instructions, incomplete information, or failure to secure access will normally remain the customer’s responsibility. Where the customer requests that an item be moved despite a clear warning about risk, any resulting consequence may be outside the provider’s liability to the extent permitted by law.

6. Waste Regulations and Prohibited Items

Man And A Van Stockwell may, where agreed, assist with the transport of waste or unwanted items, but all waste handling must comply with UK law and applicable environmental rules. The customer is responsible for ensuring that items presented as waste are lawful to collect and that they are correctly described. If the service includes disposal, the customer should disclose whether the load contains mixed waste, bulky household items, recyclable materials, electrical goods, or anything that may require special treatment. The provider may refuse any item that cannot be transported or disposed of lawfully.

The customer must not ask the provider to transport illegal waste, hazardous substances, asbestos, chemicals, gas cylinders, medical waste, or any item that requires specialist permits unless this has been expressly agreed and lawfully arranged in advance. The provider may refuse to carry items that could pose a risk to people, property, or the environment. Any waste transfer arrangements may require documentation, accurate description of the load, and compliance with duty-of-care obligations. The customer agrees to provide truthful information about the nature and origin of the waste and to cooperate with any lawful checks.

If waste disposal forms part of the booking, the customer must not leave additional items without prior consent. The provider may charge for surplus waste, sorting time, or unloading that goes beyond the agreed scope. Any items left behind after collection that are not part of the agreed waste load may still incur charges if they require separate handling. The provider reserves the right to decline disposal where the customer cannot confirm the source, content, or lawful status of the materials.

7. Delays, Access, and Force Majeure

The provider will aim to attend on time, but arrival times are estimates unless a fixed appointment has been expressly guaranteed in writing. Delays may occur due to traffic, weather, road closures, access issues, or circumstances outside the provider’s control. The provider is not liable for losses caused by such events where reasonable efforts have been made to minimise disruption. Customers should allow sufficient flexibility where the job involves building rules, parking restrictions, or multiple stops.

If access is restricted by stair-only entry, narrow hallways, insufficient parking, lift failure, or similar obstacles, the provider may need more time or extra staff. The customer should make sure these conditions are disclosed in advance. Failure to do so may lead to a revised quotation or the cancellation of the job if safe completion is not possible. The provider may also suspend work if continuing would create an unsafe working environment or expose staff, the public, or property to avoidable risk.

Neither party will be held responsible for delays or failure to perform caused by events beyond reasonable control, including extreme weather, fire, serious road incidents, civil disruption, transport failure, or official restrictions. In such cases, the affected party should notify the other as soon as reasonably possible and take reasonable steps to limit the impact. Where a force majeure event prevents completion, the provider may offer to rearrange the booking rather than proceed under unsafe or unlawful conditions.

8. Governing Law and General Provisions

These Terms and Conditions are governed by the law of England and Wales. Any dispute arising from or in connection with a booking, quotation, service, payment, or claim shall be dealt with by the courts of England and Wales, unless mandatory consumer law provides otherwise. If any part of these terms is found to be unlawful, invalid, or unenforceable, the remaining provisions will continue to apply in full force. No waiver of any term will operate as a waiver of any future term unless confirmed in writing.

These terms represent the standard conditions for the service and may be updated from time to time. The version in force at the time of booking will normally apply to that booking, unless a change is required by law. Any variation agreed between the provider and the customer should be confirmed clearly, and any special arrangement will apply only to the extent stated. In entering into a booking with Man And A Van Stockwell, the customer acknowledges that they have read, understood, and accepted these conditions.

Man And A Van Stockwell aims to provide a reliable, lawful, and practical man and van service, with clear communication and fair expectations on both sides. By keeping the booking process accurate, payment arrangements straightforward, cancellation rules proportionate, and waste handling compliant, both parties help ensure that each move is managed efficiently and safely. These terms are intended to support that process while protecting the rights and responsibilities of everyone involved.